Report by
Safety Report: Facebook Ad Scammer- "ONLINE SELLER/CARALPHA", 19799 E 36th Dr, Aurora, Colorado, USA
1 year ago •reported by user-tgjh4881
19799 East 36th Drive, Aurora, 80011 Colorado, United States
Ordered a outdoor Catio off of a Facebook advertisment, which had the Home Depot logo plastered on it, back in March. Ridiculously low price (they claimed it was closeout of unsold merchandise), but I went ahead with the purchase. Yesterday I received a package via reg. US mail containing a cheap pair of Sunglasses, that don't even fit correctly. Two shipping labels, one from the Ohio address and one underneath stating "China Post". Original "seller/scammer" was an outfit called "Caralpha". Wrote to their "customer service" dept, listed on original order email, and received a reply asking for more information, one of which was a "clear photo of the Barcode on original label". Bar code was destroyed by the USPS label on top when I tried to peel it off. Expensive lesson learned. I have a dispute in with my CC provider. Will see how that goes!
109
NEVER order anything from the manufacturer that is overseas!! Iv made that mistake more than once. I ordered this saw from Amazon last week. Received it in 2 days, all components appear as described. Its charging now and I will let you know after I use it. Carolyn Wolf Wilm Delaware
This is the OP with updates. I send email to the original shipper that was listed on the confirmation email I received. There has been a back and forth exchange over the past week. After asking where my original order was, I was sent a reply asking for all information on the packaging, clear photos they wanted, and that they would look into the matter. Following that I received a reply starting out with them thanking me for my honesty, more than I can say about them. They then offered me the choice of keeping sunglasses, giving them to someone or selling them since the "import and export duties" would be too costly for them and they would "lose money" if they were returned. No mention of refund. I rejected that email and stated that they offered free return and free shipping return on the original posting, now removed from F.B.. They responded again why they couldn't issue a return authorization and label but offered a 10% refund of the original price I paid, $59.99 usd, which would come out to a bit less than $6.00 usd. That would make the price of the cheap sunglasses around $53.00 usd. Yeah...like I was going to go for that. Email exchanges followed with my advising them I was filing claims with facebook and credit card company regarding fraudulent transaction. Also advised them regarding informing Consumer Affairs dept and A.G of Colorado about their deceptive and fraudulent business practices of switch and bait, along with The FTC. reply email received, with now an offer of 20% refund of the money. Rejected that and now waiting their next email and offer. I am like a dog with a bone on this matter.
Now up to a 30% refund offer. They are also "sorry" for the "trouble". They also stated in their latest email reply that they "have suffered losses" caused by this mistake, though they didn't elaborate as to what the ACTUAL losses were. I know that I am out the money that was sent via credit card. I am also waiting to hear back from the credit card department regarding them reversing this transaction. I have documented all the emails, printed them out incase the scammer tries to delete them. Just an update