Received Fake Gia Diamond Ring instead of Cowgirl Boots, 2646 Rainier Ave S, Seattle, WA 98144, USA

2646 Rainier Avenue South, Seattle, 98144 Washington, United States

I had ordered several pairs of cowgirl boots from a company called "Boots" I learned about on Instagram at the beginning of March that was supposed to have been based in Springfield, MO. I read through the comments, and as most of them seemed legit, I decided to take my chances and order the boots I liked.

After I placed my order, the company sent me a tracking number and suggested I use the 17Track phone app to check its delivery progress which I did, and was surprised to see that the package was coming not from Missouri, but from China. On the evening of Wednesday, April 5, the 17Track app said that my package had been delivered to my doorstep, and when my husband went out to get it, it was a very small package with a return address of 2646 Rainier Ave S, Seattle, WA 98144, USA. As many members of this site have noted, there was no receipt or return information, just a ring, card, velvet jewelry bag, and paper gift bag.

The next day, I went to my inbox, found the order confirmation for the boots I ordered and sent a email to the address at the bottom of the confirmation letter, support @firebreak.com, telling them what I had received and that I wanted them to find where my boots were delivered or, failing that, to cancel my order and have a refund of my money issued. Here is what they replied:

"Dear Customer,

We are deeply sorry for the inconvenience caused to you.

Due to the peak season, our warehouse hired some new packagers. They made a big mistake and shipped many orders in error. Now the products you purchased are sent to wrong address, we have no extra stock to send again.

As you can see, the value of the ring is higher and our company has suffered a great loss this time. But it is indeed our company's mistake, we are still willing to give you a 30% refund as compensation. We hope you can keep the ring you received. If you place an order in our store in furture, we will also give you a discount. Hope you can understand and accept.

Looking forward to hearing from you soon.

Best wishes,
Customer Service Center
support@firebreak.com"

Needless to say, I will NOT be shopping from this store again!

Im in Kansas City, MO, USA