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I had ordered several pairs of cowgirl boots from a company called "Boots" I learned about on Instagram at the beginning of March that was supposed to have been based…
Safety Report: Unordered Package, 1800 140th Ave E, Sumner, WA, USA, 1800 140th Ave E, Sumner, WA, USA
I got the exact same fake Gia diamond ring two days ago. I had ordered several pairs of cowgirl boots from a company called "Boots" I learned about on Instagram at the beginning of March that was supposed to have been based in Springfield, MO. After I had placed my order, the company sent me a tracking number and suggested I use the 17Track app to check its delivery progress which I did, and was surprised to see that the package was coming from China. After several weeks, the 17Track app said that my package had been delivered to my doorstep, and when my husband went out to get it, it was a very small package with a return address of 2646 Rainier Ave S, Seattle, WA 98144, USA. As you noted, there was no receipt or return information, just the ring, card, velvet bag and paper gift bag.
The next day, I went to my inbox, found the order confirmation for the boots I ordered and sent a email to the address at the bottom of the confirmation letter telling them what I had received and that I wanted to them to find where my boots were delivered or, failing that, to cancel my order and have a refund of my money issued. Here is what they replied:
"Dear Customer,
We are deeply sorry for the inconvenience caused to you.
Due to the peak season, our warehouse hired some new packagers. They made a big mistake and shipped many orders in error. Now the products you purchased are sent to wrong address, we have no extra stock to send again.
As you can see, the value of the ring is higher and our company has suffered a great loss this time. But it is indeed our company's mistake, we are still willing to give you a 30% refund as compensation. We hope you can keep the ring you received. If you place an order in our store in furture, we will also give you a discount. Hope you can understand and accept.
Looking forward to hearing from you soon.
Best wishes,
Customer Service Center
support@firebreak.com"
Needless to say, I will NOT be shopping from this store again!
Safety Report: Received a 💍from global gemological research acadeny, 2646 Rainier Avenue South, Seattle, WA 98144, USA
So did I! No receipt, no return instructions, nothing! What do we do now?