FRAUD - Fradulent advertisement, Phoenix, AZ, USA
3 months ago •reported by user-kpqc4885
Phoenix, Arizona, United States
Fradulent advertisement, Charged me $36.88 for a $3 item that was supposed to be a box of electronics. Was an envelope and nothing like they showed. The pictures was of a cardboard box with various items in it. Also said what I would receive would be worth at least 2 times what I paid. I wrote to them and told them to refund my money but they do not refund the complete amount.. They offered me a 15% refund.. This was their reply: Dear customer, Thanks for your support and concern about our store! I appreciate your time in reaching out to Customer Care! According to the terms of the mystery box, I am sorry that we cannot offer you a return service due to the special features of the item you purchased. About the mystery box, you will have a 10% chance to get an item worth 2 times the purchase price, a 15% chance to get an item worth 1.5 times the purchase value, and an 80% chance to get an item equal to the purchase value. I'm sorry that Mystery Box's products could not satisfy you. In this situation, I would like to offer you a 15% refund of the item as compensation. Is this proposal acceptable to you? If you are willing to accept this refund, please reply to this email so that we can have this process started. Customer Service Coordinator Elena
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