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Restaurant

Updated: January 23, 2024 3:23 PM
Sad to report this is the 4th time having problems with the Kingsport TN Popeyes. Three previous attempts at the drive through we tried to order a 8 piece bucket chicken only. Two times they said we would have a 20 minute wait which we were not... See More expecting. On the third trip I asked for an 8 piece and the lady said there would be a twenty minute wait so I asked for an additional order of two drumsticks non spicy and she said it would 30 minutes. I responded with “are you kidding me.” We left. Well tonight, Jan 18, 2023, we preordered our chicken online to be ready at 8:07pm. We arrived there at 8:09 and there was a car placing an order. I figured all I need to do is proceed to the window which I did. The car that was ordering drove by us about 3 minutes later, I assume it was one having to wait 20 minutes for their order but decided not to wait. We sat there at the window and no one was there for 5 minutes, that includes the front registers in the restaurant as well. Just after that an employee walks by and looks at me directly in the eyes as I was waiving for her and she keeps going about her business. Not one word. I start knocking on the window and no one responds. About 4 mins later I wave at the same lady and she comes to the window and says she is busy helping other customers, while no one else was behind me, and closes the window before I could tell her we had a togo order. 3 or 4 minutes later she came back to the window and started telling me in a frustrated louder voice that “you need to stop at the box, you need to stop at the box.” I said we were here for a togo order but she kept saying “you have to stop at the box.” I am thinking this is ridiculous and told her when she locked eye with me that she did not even acknowledge my existence. She would not get off stopping at the box so I said we are here to pick up or order. Not sure what company policy is but whether I stop at the box or not when picking up my order and an employee sees me I expect acknowledgment by nodding a head, throwing up an index finger meaning just a minute. I was not expecting to argue with a Popeyes employee whether I stopped at the box or not. Best scenario would have been the employee brush off the attitude open the window and say something like “hi, ever ordered off the app before.” That way she would have known this is our first time and explained us Popeyes policy or if was her policy. The Popeyes website does not indicate having to stop at the box first so, anyway. After these four issues when dealing with Popeyes we have decided to not visit that store ever again. Seems as if these days employers hire people that should be better at customer service. Just to say, I am one of those guys that believe the customer is not always right but in this case of very poor customer service I know I am right. I have a Master Degree in Business Administration with a Concentration in Human Resources and have studied this kind of behavior on the job and have faced many different scenarios. Employees like this poison the other employees and if I was the Manager she would be counseled and if future infractions take place termination of employment would be very likely. No receipt was provided, this may be because I told her I was going to contact the corporate office. See Less
87


saw ad on internet stating there's large volumes of merchandise that is returned and are available to be purchased by the box or pallet. sent payment in never received and thing. tried repeatedly to contact seller with no success. See Less
1.0K


Basilico in Stafford got an American sandwich and gave half of it to my dog and she’s sick now with explosive diarrhea! Turkey and roast beef sun: the American… sure we won’t eat the a germ | Symptoms: Nausea, Vomiting, Diarrhea See Less
55


If impudence is written with a capital letter, it's there!
I was at this restaurant with a friend around 12:05pm. Behind the counter was a new employee and her supervisor (wearing a white blouse).
We asked a question about the order and were completely ignored! When the... See More lady in the white blouse wanted to dedicate herself to us, I told her that we had actually already asked a question and received no answer.
The “very nice lady” with the white blouse then said she couldn't cut into quarters and we should do our “Sch...” ourselves, she would leave now. The employee to be trained was visibly shocked by this attitude.
I told her she'd better keep her burgers and I'd go somewhere else. The very nice lady then said that we should leave the restaurant and never come back! She could do without us!
So this restaurant, which really also has questionable reviews on other portals, really never sees us again!
The customer here is just a troublemaker and not welcome. Quite apart from outrageous insults...
See Less
11


They changed the order times 5 times and almost 3 hours later
I placed an order with Morleys chicken today on just eat. They changed the order times 5 times and almost 3 hours later. I have no food delivered. I looked online and there is no... See More contract number for the restaurant, when I checked the reviews they where all bad. 23.90 down in pocket and no food bont order from them as I will not order from them again See Less
945


I went today in the afternoon and ordered a sandwich and a coffee they treated me very badly because I don't speak English they gave me the sandwich cold and I ordered it with an extra egg and also cold, I ordered a soup and they didn't... See More give me the coffee in half and I asked for dressing and the girl got upset and told me that I didn't ask for it and obviously they have to ask what kind of dressing I want and yet one of the girls told me that whoever gets angry loses, I'm very upset with the service apart from discrimination | Symptoms: Nausea, Vomiting See Less
1.6K


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