Extreme burned chicken at Chipotle Restaurant, Chipotle Mexican Grill, University Drive Northwest, Huntsville, AL, USA
5 months ago •reported by user-qygw2135 • business
5900 University Drive Northwest, Huntsville, 35806 Alabama, United States
We went to Chipotle on 8/11/25 to get 2 honey chicken meal bowl. When we walked in, you could smell the extreme bad Chicken burning. The customers told at least 5 people the chicken was burning and no one did anything. The smell was so bad you could smell it outside. They saw it and did nothing.We ordered our meals and our chicken was taken from the container that they serve from.
When we got home, we realized our chicken was burnt also. The burnt texture made it taste bitter. I called the restaurant and kept getting automated system. Eventually I got a Frank on the phone and he said he was customer service. He asked me what was the problem. I told him and then he got quiet and never said another word. I hung up. He refused to talk to me.
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