I order an escalation on the Facebook advertising page I received a scarf. I contacted my bank they told me to communicate with them. Tell them you received the wrong item and either ask for a refund or to send you the right item. I emailed the
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company about receiving the wrong item. They email me back
I did not order this item I order another item. Where is my order?
I'm in Maine, USA.
Their respond:::
Dear customer,
We are deeply sorry for this case. After we check over and over again, we are sorry to find that it is the shippers who mistook the batch of the products due to the hot sale reasons, so you have received the wrong item, we are really sorry and have a claim with the shippers.
In order to make up for your loss, negotiate with our suppliers who promise that they could resend the right item to you, but to our regret, they ask for a return of the item you received. In this case, could you please go to your local post office to ask about the return cost? Our return address is:2004, Building 5, Guangming Gangyuan, Taijiang District, Fuzhou City, Fujian Province, China
You can choose to get the full refund or ask us to resend the right item to you once the suppliers get the returned package, please offer a picture of the delivery paper and package when you return it or provide us the tracking information online (by screenshot or picture) if you return the package.
After you post the item back and provide information requested above, we will arrange a full refund right away.
In addition, could you please check whether the item is useful for you or not? If yes, how about you keep the order or send it to your friend who can use it please, we can offer you a 40% refund of your total payment immediately, which can save the hassle of returning the item to us. If you have any different ideas, please kindly tell us and do not take further action, please believe that we can help you to solve it in a short time.
Your patience will be highly appreciated, have a nice day.
Shse:::
I was curious about the address, the one on the package and the address they send me is different.
“ Thank you, I will do that. I am sending the item I am at the post office please send me the right address where to send the package or should I use the address on the label? Why is the address on the package and the address you give me are different. However, I Dont understand the address you message me. Please write the way as appears on the package.”
Dear customer,
As we checked your troubles, we sincerely want to help you.
Please don't send to the address on the label,that was not the address of our warehouse. If we cannot receive the back item,we cannot process the refund for you.
Our return address is : 2004, Building 5, Guangming Gangyuan, Taijiang District, Fuzhou City, Fujian Province, China.
We promise that you will get a full refund.Please send the item back and offer us valid information of your returned package:
1.Tracking Number (By screenshot or picture)
2.A picture of your Returned Package (which showed return address)
We will arrange a full refund including shipping immediately while we check it out.
Kind regards,
Yuki
I was curious whether that address is valid address. I search the address on google not get any results.
I will not give up until I get my full refund, otherwise, they will get used. I cannot believe the number of people they scammed. Thousands of people get scammed every day. I learn my lesson, not to buy any advertising that is suspicious especially on Facebook.
Stay away from these scams
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