PURCHASED A PLANT STAND. ADVISED IT WAS ALREADY DELIVERED. THEIR SHIPPING WEBSITE SHOWED IT WAS DELIVERED TO A DIFFERENT STREET SOMEWHERE ELSE. SENT MULTIPLE EMAILS TO CUSTOMER SERVICE ARGUING THAT I NEVER RECEIVED MY PACKAGE. FINALLY SENT A SCREEN SHOT SHOWING THEIR DELIVERY WAS WRONG ADDRESS. THEY ADVISED THEY WOULD SEND A SECOND SHIPMENT. I NEVER RECEIVED A TRACKING NUMBER FOR THE SECOND SHIPMENT. AFTER A FEW WEEKS, I EMAILED CUSTOMER SERVICE QUESTIONING DELIVERY STATUS AND WAS ADVISED THE SHIPMENT WAS LOST IN TRANSIT. I'VE REQUESTED FOR THEM TO REFUND ME, BUT THEY'RE ARGUING A PARTIAL REFUND. I'M STILL WAITING FOR A REFUND.
Safety Report: Scam Alert, NO KA <after-sales@uprofficial.com>
PURCHASED A PLANT STAND. ADVISED IT WAS ALREADY DELIVERED. THEIR SHIPPING WEBSITE SHOWED IT WAS DELIVERED TO A DIFFERENT STREET SOMEWHERE ELSE. SENT MULTIPLE EMAILS TO CUSTOMER SERVICE ARGUING THAT I NEVER RECEIVED MY PACKAGE. FINALLY SENT A SCREEN SHOT SHOWING THEIR DELIVERY WAS WRONG ADDRESS. THEY ADVISED THEY WOULD SEND A SECOND SHIPMENT. I NEVER RECEIVED A TRACKING NUMBER FOR THE SECOND SHIPMENT. AFTER A FEW WEEKS, I EMAILED CUSTOMER SERVICE QUESTIONING DELIVERY STATUS AND WAS ADVISED THE SHIPMENT WAS LOST IN TRANSIT. I'VE REQUESTED FOR THEM TO REFUND ME, BUT THEY'RE ARGUING A PARTIAL REFUND. I'M STILL WAITING FOR A REFUND.