On Feb. 9, 2024, I ordered 2 Inspire My Play Trays from what looked to be a legitimate online shop with an address in Manhattan, KS. There were red flags:
1. At top of webpage, was a Child R - Child Related logo.
2. No phone number
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for company on webpage.
3. confirmation email had a no reply sender as: noreplymail @feinschstores. com and a contact email of: stevenbriesing @hotmail. com
4. I had no reply to an inquiry about the order to stevenbriesing @hotmail. com
5. I received an email with a tracking number for Chinese shipping.
I was charged $97.11 by AQR littlemall Mong Kok, HK. I received a package on 3/1/2024 with a pendant necklace having a customs label value of $10. The return "address/phone" on the customs label was: HD GZL 7 Demaozhuang , Daxing District. Beijing, Beijing, Beijing 100000 China Phone: 8618800000000
I filed a dispute with Costo Citibank and sent documentation with the various names from the website, emails, tracking page and shipping label.
I was contacted by Costco Citibank asking for proof of returned item or reason for not returning. I had no way of knowing who to return this item to. I don't speak Mandarin/Chinese so have no way of verifying via phone call the identity of who I'd be talking to and whether they were part of this order.
I found out after the fact, that the Manhattan, Kansas address was a real building, but the Kansas Better Business Bureau had tagged it as being associated with a variety of scam businesses.
Costco Citibank denied my dispute on April 1, 2024, so I am responsible for paying the $97.11 for this pendant that I did not order.
I should have refused the delivery of the package, but it had been delivered to my mailbox.
In my opinion, by accepting the item, this gives credit card companies a way to hold you responsible for the charges. In their dispute forms, you are asked if you received merchandise which puts your dispute in a set customer support decision tree, which may or may not fit your exact situation. Even though they are supposed to "investigate", I have no way of knowing to what extent they investigated if at all
Manhattan Kansas and Hong Kong
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