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False advertising is using marketing communications that contain intentionally false, misleading, or deceptive statements, to promote the sale of property, goods, or services to the public. With the lack of oversight on social media sites like Facebook, these scams have become much more prevalent in recent years.

Last updated: March 16, 2023

False Advertising

I ordered what was advertised as a pair of Clark's women's leather sandals from Sunsasale, advertised on Facebook. But my payment went to Kekayaan Commerce (whatever that is). Sunsasale got both my shipping & billing address from where I used to live, not where I live now.... See More I put the correct information on the order, so HOW did they get my former address? When the shoes arrived, they were NOT Clarks; nor were they leather. Cheap material; not non-skid soles. I tried to return them to the Santa Fe, CA address on the label. But got a long email from Guandong (Canton) China today saying they would not allow a return but offering me 20% of the $43.44 charge on my PayPal!!!!! Is there no recourse here? The photo of the shoes is from Sunsasale's website. These are the shoes I THOUGHT I WAS BUYING. They plagiarized photos of Clark's shoes! What I received was nothing CLOSE to this photo!

I'm in Florida
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EK
e............a
Report this fraud to PayPal! They have a strong service – they will fight for your cause so that you get your money back. Absolutely do not agree to a partial refund! You have the right to get 100% of your money back and Pay Pal is very helpful in this.
1 Reply 4 days ago
I ordered and paid for a raised self-watering garden unit, 96 Inches x 24 inches x 29 inches high. I received a pair of broken sunglasses when I reached out to the??? company, I was told by their representative (Maria) that it would cost them and me... See More too much money to return the item, Maria told me to keep it, and they would refund 10% of the total. I said no, I wanted a full refund. She asked if I would accept 20%, and I said no.

I have contacted my credit card company, and I see in this feed that others have had problems with items coming from the address in California.
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KE
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I just got a scarf I didn't order and I am trying to figure out how to stop them and what they are using to bill me. Please help.
Reply 1 week ago
I ordered made-in-China electrical plug-ins that are designed to flatten plugs against the wall, so that the plugs don't stick out so much. These devices have equal-sized holes that do not accommodate plugs with unequal prongs. So, this device is useless. See Less
10.6K


Ordered Christmas lights and were charged $92.96.  The lights came and they were 3 small sets of lights instead of the large Christmas Tree lights and frame they displayed. See Less
2.9K


I ordered and paid thru PayPal a very nice bunny wreath that was 24” in length on Feb 14, 2023. I paid extra for 5-7 day delivery. After 3 weeks I had to email the “company “ to follow up. They requested all the order info b/c... See More they could find my order. After 2 more emails I received a pkg from them. What I RECEIVED on March 10th was a poor quality 12” in length smashed bunny head with a fabric back to hang. What I ORDERED was a med to lg size grapevine wreath that was very full with decor including the bunny whose legs dangled below the wreath total length of item we 24” and a good quality and well made. I just emailed them today requesting a return and refund b/c merchandise was falsely advertised. See Less
3.5K


I ordered a witches supply kit and apothecary items 40.00 value and waited over a week to get them, today got noticed items said delivered at 302 pm...we have cameras and no package delivered ( it would be large) come to find tiny package in mailbox, containing... See More 2 pair ugly brown socks with same tracking number as my order I paid for...I got scamed and am no reporting to bank to stop payment/ to keep future money from being stolen. Also reporting to BB, for investigation. Along with reporting to Facebook for false advertising and not looking into ads they post.

I'm in Hanover Park
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87
anonymous15083
Same! They finally answer my email saying “it’s a free gift and the real package should be here soon” and my bank won’t give me my money back either . So annoying. I ordered 48.00 worth of stuff 😭😭😭
Reply 1 week ago
MI
M..............e
Same here!! Ordered the exact item. I've reported them to PayPal, Facebook and next BBB. Infuriating because my intuition said it was too good of a deal. Glad I used PayPal, they are good about refunding your money.
Reply 1 week ago
AC
A..........1
I ordered from the exact site and I got my 2 pair of black socks as well from this seller instead of my witchcraft order. I've been emailing the seller and they sent me the same reply yesterday about the free gift. My socks came from return warehouse in Inglewood CA. I've filed a dispute with my credit card company and canceled my card. We got scammed. I sent the seller a strongly worded email.
Reply 1 week ago
GL
anonymous15210
I ordered too, and today I received 2 gray pairs of socks.
Reply 1 week ago
AL
a..............0
This is the exact thing that happened to me!
Reply 1 week ago
I bought a bike advertised by these crooks on the internet for $36.90 on Feb, 14, 2023. No delivery or tracking tool to see if the delivery has been made. The internet link is RH NICFO INTERNET GB See Less
2.7K


Problems with a Macys order that was placed on February 10, 2013. Advertisement was on my Facebook Page. My total bill was $ 29.00. I still haven’t received my merchandise. See Less
1.4K


I ordered a flashlight from an ad on Facebook. The one I received is not even the same size or as powerful as the one in the ad. I received a normal sized one with much less power. This is a clear case of false advertising. It... See More was sent to me from Online Seller 746 S Glasgow Ave., Inglewood, CA 90301. I see many complaints from people who dealt with this company. Is anything being done about them?

I'm in McKean
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10.6K


my account got charged an international fee for a item that was shipped from California. Item received with no pictures, no instructions, no battery no contact number. Just a flashlight in a brown box wrapped with address: Online Seller 746 S Glasgow Av. I am going to... See More dispute the charge and have no issue returning back this item. Facebook should not be entertaining such companies

I'm in Oregon
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10.6K


Last 30 days