No easy patient access / Getting lost, 1101 Van Ness Avenue, San Francisco, CA, USA
4 years ago •reported by user-thdd8476
1101 Van Ness Avenue, San Francisco, 94109 California, United States
I had an ultrasound appointment at 1100 Van Ness, and I parked in the garage of 1101 Van Ness. I was not able to access the Van Ness sliding doors to cross the street, since it was closed off. I took the elevator up to the Lobby, and was not able to find a door leading me out. I had to ask someone sitting in the lobby, and she directed me to, what I later found out, was an employee door. I went to my appointment across the street, then walked back to where I came out of 1101 Van Ness, and found out it was an employee door. I then walked up the hill and found the next accessible door, and the woman inside, refused to let me inside the building, even though I told her I parked there. She directed me to walk up the hill to Franklin Street. I did not see an entrance to a parking lot. So, I went inside the ER entrance and found my way back to my car. It is unbelievable that CPMC doesn't have easy access to navigate the buildings and parking lot. I am not feeling well, and I had to walk up a steep hill to get to an elevator to the garage. It's unacceptable. Especially, for patients that are extremely ill. If the reason is Covid, then someone needs to be stationed at the Van Ness entrance, so that patients can easily get to the garage.
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