I would suggest that any contact with the company in question a) be in writing, b) have a copy saved by you, c) have everything spelled correctly (no "your" for "you're," "there" for "their," "to" for either "too" or "two," etc.), as the best spelling makes them think you know what you're talking about, instead of some backwoods idjit. You will get more attention, and have a better chance at getting your money back, that way.
Safety Report: Basingrade scammers, 372 Southampton Row, London, UK
I would suggest that any contact with the company in question a) be in writing, b) have a copy saved by you, c) have everything spelled correctly (no "your" for "you're," "there" for "their," "to" for either "too" or "two," etc.), as the best spelling makes them think you know what you're talking about, instead of some backwoods idjit. You will get more attention, and have a better chance at getting your money back, that way.