Safety Report: Jergens Ultra Healing Moisturizer - recalled due to Pluralibacter gergoviae, USA

United States

Kao USA conducts voluntary recall of Jergens® Ultra Healing Moisturizer, issued 11-Mar-2022 by Kao USA Inc. over PR Newswire, the company advised that in the 'IDENTIFYING THE AFFECTED PRODUCTS' section, two lot codes have been added to the 3 oz size section ("ZU722861" and "ZU722871"). The complete, corrected release follows: Kao USA Inc. is asking consumers to check their Jergens® Ultra Healing Moisturizer 3 oz and 10 oz products to determine if it is part of a voluntary recall of the product.

Select units of Jergens® Ultra Healing Moisturizer could show the presence of Pluralibacter gergoviae, a bacterium which typically poses little medical risk to healthy people. However, people who have certain health problems such as weakened immune systems may be more susceptible to infections. Kao USA is urging consumers to discontinue use of the recalled lotion specified below as a precautionary measure. Further investigation to determine the scope of the issue is still ongoing.

The amount of recalled product is limited to two sizes offered for Jergens® Ultra Healing Moisturizer. Only specific lots of the 3 oz and 10 oz sizes are affected.

IDENTIFYING THE AFFECTED PRODUCTS Jergens® Ultra Healing Moisturizer, manufactured between October 1, 2021 and October 18, 2021, could be impacted. 

The affected lot codes for the 3 oz size can be found on the back of the bottle printed in black ink and begin with the prefix "ZU": 

ZU712851 ZU712911
ZU712861 ZU722851
ZU712871 ZU722881
ZU712881 ZU722861
ZU722871

The affected lot codes for the 10 oz size can be found on the bottom of the bottle printed in black ink and begin with the prefix "ZU":  

ZU722741  ZU732791 
ZU722771  ZU732801 
ZU722781 ZU732811 
ZU732781 ZU732821

Brand name: Jergens
Product recalled: Ultra Healing Moisturizer
Reason of the recall: Presence of Pluralibacter gergoviae, a bacterium
FDA Recall date: March 23, 2022
Company name: Kao USA Inc.

Source: www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/kao-usa-conducts-expanded-voluntary-recall-jergensr-ultra-healing-moisturizer