Mascara purchased, $30.91 & not received, Broken Arrow, OK, USA
1 week ago •reported by user-zhzzf736
Broken Arrow, Oklahoma, United States
They offered $3 refund. 9 emails sent.response to your concerns, our return address is:
No. 20 Xinhong 3rd Street, 528000, Chancheng District, Foshan, Guangdong, China
We guarantee the full reimbursement if you provide the following valid details of your returned parcel:
1. Tracking Number (via screenshot or photo)
2. A picture of your returned package displaying our warehouse address
3. Ensure the item is securely packaged to maintain usability upon its arrival at our warehouse; otherwise, an amount may be deducted from your refund to cover any resulting damage.
Kindly note that you will be subject to the shipping expenses in returning the order to us.
But, if later you feel that the shipping charge is too high, and not worth it,
you can keep the product, and the compensation we offered can still be made.
Yours Sincerely,
Customer Service Team
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