Ketogenesis keto+acv, PO BOX 81827 Las Vegas NV 89180
1 year ago •reported by user-hdyjg895
I order keto acv 750mg. They sent me a picture of my order showing the 5 bottles I ordered. Then sent me a picture telling me them 5 bottles had shipped. What I received was completely opposite. It was 250mg. Not even same type. I called them, they said it was a label they messed up on, they still have 750 in their ads, then they told me it was a discontinued item, then they said they are not responsible because they are 3rd party. That they don’t even sell the 750mg that they just use that pic for advertisement. They won’t answer my emails or help me to get what I ordered. I’m out 200.00 dollars.
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Same thing happened to me!!
I got mine from u tube. It wasnt green and red gummies as pictured but only round red coloured jellies which was totally misleading. I was pissed off. I had to go to my bank to sort out the wrong price i had been charged. They owed me money. I got it back and decided to keep the stuff just cos it would be too much inconvenience to return & 2 lots of cleansers 700g capsules as well. It was Peoples KETO 1050mg. I was very disappointed BIG time. I wasted app £150 British pounds on it and it was not as advertised. An english actress was promoting the product so i thought it would be a safe bet. Later i ordered better stuff from Amazon. It is definitely the best way in my opinion. Whats more you can help the small businesses in the process and the products usually match up identical/similar as shown. Mine did and i ordered 4 from different companies. I got extra stuff and everything delivered early in one box. I was absolutely delighted and it more than made up for the crappy shoddy service of the previous offer. Now i have even stopped looking at these health adverts as they are so misleading trying to get you to purchase the 6 bottle deal. In the past i just wasted my money on them but no longer not now. Ive learnt my lesson!
I placed an order for $39 and change. They sent a receipt for $198.78. Sent an email to the address on the order reciept. It bounced back as undeliverable. Called my bank on MOnday ( ordered on Sat night). Asked them to put a stop pay on the credit card. My bank contacted this company. After several weeks they ( the company)advised it wasn't fraud, and rejected the claim. I e-mailed this company and asked that they contact me within 5 days for return/refund instructions. No response, Called the customer service. They advised I couldn't return or refund as I had disputed the charge and no " fraud" was detected. Asked for a supervisor- she repeated the same thing several times. I suggest strongly you don't order anything from them. Every person I spoke to there, has a name that starts with M. Melanie, Morgan and Myra!
Thank you for the post, I called them and finally got them to let me send it back for a full refund, I hope.
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do you have a phone number- did the same to me
Mine were yellow. I tried to call the phone number on the packing slip but the number is I correct. I want to return them.
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do you have a phone number ? they did the same to me.