The same thing happened to me from NEW JCPENNEY ONLINE. I was able to send emails to their customer service email address. I requested a phone number that I never received from them. I also asked who the carrier was....they didn't reply to that question either.
Safety Report: A clothing scam posed to be from JC Penney, 14915 177th Street, Jamaica, Queens, NY, USA
The same thing happened to me from NEW JCPENNEY ONLINE. I was able to send emails to their customer service email address. I requested a phone number that I never received from them. I also asked who the carrier was....they didn't reply to that question either.