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Popeyes

Updated: January 18, 2024 9:22 PM
Sad to report this is the 4th time having problems with the Kingsport TN Popeyes. Three previous attempts at the drive through we tried to order a 8 piece bucket chicken only. Two times they said we would have a 20 minute wait which we were not... See More expecting. On the third trip I asked for an 8 piece and the lady said there would be a twenty minute wait so I asked for an additional order of two drumsticks non spicy and she said it would 30 minutes. I responded with “are you kidding me.” We left. Well tonight, Jan 18, 2023, we preordered our chicken online to be ready at 8:07pm. We arrived there at 8:09 and there was a car placing an order. I figured all I need to do is proceed to the window which I did. The car that was ordering drove by us about 3 minutes later, I assume it was one having to wait 20 minutes for their order but decided not to wait. We sat there at the window and no one was there for 5 minutes, that includes the front registers in the restaurant as well. Just after that an employee walks by and looks at me directly in the eyes as I was waiving for her and she keeps going about her business. Not one word. I start knocking on the window and no one responds. About 4 mins later I wave at the same lady and she comes to the window and says she is busy helping other customers, while no one else was behind me, and closes the window before I could tell her we had a togo order. 3 or 4 minutes later she came back to the window and started telling me in a frustrated louder voice that “you need to stop at the box, you need to stop at the box.” I said we were here for a togo order but she kept saying “you have to stop at the box.” I am thinking this is ridiculous and told her when she locked eye with me that she did not even acknowledge my existence. She would not get off stopping at the box so I said we are here to pick up or order. Not sure what company policy is but whether I stop at the box or not when picking up my order and an employee sees me I expect acknowledgment by nodding a head, throwing up an index finger meaning just a minute. I was not expecting to argue with a Popeyes employee whether I stopped at the box or not. Best scenario would have been the employee brush off the attitude open the window and say something like “hi, ever ordered off the app before.” That way she would have known this is our first time and explained us Popeyes policy or if was her policy. The Popeyes website does not indicate having to stop at the box first so, anyway. After these four issues when dealing with Popeyes we have decided to not visit that store ever again. Seems as if these days employers hire people that should be better at customer service. Just to say, I am one of those guys that believe the customer is not always right but in this case of very poor customer service I know I am right. I have a Master Degree in Business Administration with a Concentration in Human Resources and have studied this kind of behavior on the job and have faced many different scenarios. Employees like this poison the other employees and if I was the Manager she would be counseled and if future infractions take place termination of employment would be very likely. No receipt was provided, this may be because I told her I was going to contact the corporate office. See Less
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A COVID-19 pandemic plan has not been developed and implemented for employees to include employee wellness checks, disinfecting and sanitizing, social distancing, personal protective equipment, informing employees of possible exposure, employee return to work and employee training. Employees were not required to quarantine after testing positive for... See More COVID-19.


Source: Osha.gov | Receipt Date: 2021-08-31
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37


1. The employer is not following CDC guidelines in regards to the use of facemasks or face coverings. Employees are not vaccinated and are not required to face coverings at the workplace.

Alleged Hazards: 1, Employees Exposed: 1
Source: Osha.gov | Receipt Date: 2021-07-28 See Less
33


1. Employees are exposed to slippery conditions when there is an accumulation of water on the floor where the dishes are being washed. 2. The use of masks or face covering is not enforced.

Alleged Hazards: 2, Employees Exposed: 10
Source: Osha.gov | Receipt Date: 2021-04-27 See Less
373


T8 CCR 3205(c)(2)(D) Employer is not complying with their policies on their screening process for COVID-19 when employees are exhibiting symptoms. Employees are advising to change their mask and come to work.

Alleged Hazards: 1, Employees Exposed: 1
Source: Osha.gov | Receipt Date: 2020-12-08 See Less
130


The employer allowed a positive COVID-19 employee to return back to work without fully quarantining as specified by the CDC.

Alleged Hazards: 1, Employees Exposed: 10
Source: Osha.gov | Receipt Date: 2020-12-02 See Less
311


1. Employees not wearing masks and/or not wearing them correctly by wearing them under their noses.

Alleged Hazards: 1, Employees Exposed: 4
Source: Osha.gov | Receipt Date: 2020-11-24 See Less
600


A COVID-19 pandemic plan has not been developed and implemented for employees to include employee wellness checks, disinfecting and sanitizing, social distancing, personal protective equipment, informing employees of possible exposure, employee return to work and employee training. Employer is not requiring wellness checks before entering the facility.... See More Employer did not notify employees who worked in direct contact with employees that tested positive for possible exposure.


Source: Osha.gov | Receipt Date: 2020-12-04
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70


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