New Jersey,
United States
I have had two packages that have 'gone missing' with USPS and have now had to refund customers. The packages never seem to leave NJ and both contained the same single items (a CD). The first small media mail package was sent on March 15th, 2022 --> Departed post office in Pitman, NJ on Mar 15 --> arrived at South Jersey NJ Distribution Center March 15 @ 3:54pm --> March 19th - In transit to next facility and no updates after that. During April: spent a few calls completing the 'missing mail' forms both electronically and speaking to 'investigators' who promise to call back. When I receive call-backs it's to say that my missing mail electronic form 'wasn't fully filled out' or that 'the missing report action has not been updated' or that they are 'now pushing it forward.' No notifications from the USPS since then. My second package that I am going to have to refund the customer for was another small media mail package with CD sent April 25th 2022 --> USPS in possession from Sewell NJ --> April 25 2022 Departed Post Office Sewell NJ --> April 29 2022 "In transit, arriving late". It is now May 17th and still no package to the customer.
