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I’m reporting receiving a ring in the mail I NEVER ordered, 14772 Bellflower Blvd, Bellflower, CA, USA

9 months ago

14772 Bellflower Boulevard, Bellflower, 90706 California, United States

Received a Moissanite Ring in mail that I didn’t order. Scanned the barcode box and it brought me to a website all about the ring and certificate. Came from Paulette Douglas from the address above. Checked my card and the only thing taken are the amounts for clothing I ordered off “Marshals Store” cheap end of the year sale …. But have not received anything yet! I emailed them this passed weekend and got a generated response. What should I do now….

I'm in Bellflower, CA

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"M-SHOP#zalenddi1976 Shipment Status Updated To: zalenddi1976,Paulette Douglas I received a package in the mail with this tracking number: AG82776******. The package did not have anything in it that I ordered. My JC Penny order is attached to this email. What I did get was a ring that I clearly did not order. I would like to know how you can correct this problem? As I searched trying to figure this out I found numerous complaints and that this is a scam. I have also sent a complaint through Safely HQ. Thanks, XXXXXX

On Saturday, July 1, 2023 at 04:57:19 AM EDT, lynn wrote: Dear Customer, I have verified your order with our staff. Please be assured that this order is a gift to you to verify that the address you entered is correct and to reduce the risk of your order not being delivered correctly. We have confirmed that your address is accurate, and we have arranged to reship it to you. (no extra cost) 1. Will you sign for the second package? Please let us know your idea. 2. If you are unwilling to wait and will refuse the second package, please tell us, and we will continue to negotiate other solutions If you have any questions, please feel free to contact us here, and we will help you solve the problem, please rest assured. Best regards, lynn Customer Service Center

Dear Lynn, I am confused about why you claim that my order was returned. I rechecked the order I sent and the address on it is correct. I have received multiple packages at this address without any issues. Sending me a gift to verify the correct address is a scam. I am extremely frustrated! I ordered the items for my vacation in plenty of time for them to arrive before I left. I had to do some last minute shopping that I did not have time for just before I left on vacation. Here is what I purpose: My order is already packaged and ready to ship. I want the package expedited to arrive within 5 business days at your cost so that maybe I can enjoy my items before summer is over. I will not settle for anything less. If you are unwilling to do this then I want a full refund and I expect it to show up in my account within 3 business days. Frustrated customer,

On Sunday, July 2, 2023 at 04:29:10 AM EDT, lynn wrote: Dear customer, Sincerely apologize, we hope to resolve this issue asap. We can arrange to reship. (no extra cost).It takes about 18-28 days to receive the new package, do you mind waiting?If you mind it, we can give you a refund, please let me know what you think. Best regards, Customer Service Center

Dear Customer Service Center; You did not read my email! I clearly stated what my terms are. That frustrates me even more. I DO NOT want to wait another 18-28! This is a scam! I will post my complaint on your web page and to the authorities. Please, give me a full refund. Extremely Frustrated Customer,

On Monday, July 3, 2023 at 12:25:17 AM EDT, Fancy wrote : Dear Customer, The address we ship your order to is based on the address in your payment information. If your order cannot be delivered to you, it may be because the address in your payment information is different from your physical address, or the address you entered is not detailed enough. The logistics consultation website I sent you is a world-renowned website. You can see from the logistics information provided on this website that your order has been delivered successfully. Now you are reporting that the package has been lost and you are requesting claiming compensation, but we cannot claim compensation from the courier for the package that has been signed for. We can only provide you with a partial refund at this time, although this is not our responsibility and we have incurred significant losses as a result. I'm sorry this happened, after checking with the courier we can confirm that your order has been successfully delivered. If you still cannot find your package, it is likely that your package has been lost. We are very sorry for this. We are willing to arrange a 50% refund for you as compensation. Please understand that we have suffered significant losses. Please let us know your opinion. Best regards, Customer Service Center

Dear Customer Service Center, I think you need to read your own messages. Let's go through them. My responses are marked in blue (me), your responses are marked in red (you) and my questions/comments I have today are in black (comment): (me) zalenddi1976 Paulette Douglas I received a package in the mail with this tracking number: AG82776******. The package did not have anything in it that I ordered. My JC Penny order is attached to this email. What I did get was a ring that I clearly did not order. I would like to know how you can correct this problem? As I searched trying to figure this out I found numerous complaints and that this is a scam. I have also sent a complaint through Safely HQ. Thanks, (you) I have verified your order with our staff. Please be assured that this order is a gift to you to verify that the address you entered is correct and to reduce the risk of your order not being delivered correctly. We have confirmed that your address is accurate, and we have arranged to reship it to you. (no extra cost) 1. Will you sign for the second package? Please let us know your idea. 2. If you are unwilling to wait and will refuse the second package, please tell us, and we will continue to negotiate other solutions If you have any questions, please feel free to contact us here, and we will help you solve the problem, please rest assured. (comment) 1. So hear you are telling me you sent a gift (a ring I did not order) to verify that the address entered is correct. 2. It arrived in the time that it would take to send my order. 3. Then you confirmed that my address is accurate. 4. You ask if I will sign for the second package. If it takes 18-28 days to send a package (we will use the least amount of time of 18 days) to send 1st package = 18 days, return the 1st package, another 18 days = 36 days, and send another package, another 18 days = 54 days total. Explain how you were able to do all of this in just 38 daysl (me) Dear Customer Service Center; You did not read my email! I clearly stated what my terms are. That frustrates me even more. I DO NOT want to wait another 18-28! This is a scam! I will post my complaint on your web page and to the authorities. Please, give me a full refund. Extremely Frustrated Customer, (you) Dear XXXXXX, The address we ship your order to is based on the address in your payment information. If your order cannot be delivered to you, it may be because the address in your payment information is different from your physical address, or the address you entered is not detailed enough. The logistics consultation website I sent you is a world-renowned website. You can see from the logistics information provided on this website that your order has been delivered successfully. Now you are reporting that the package has been lost and you are requesting claiming compensation, but we cannot claim compensation from the courier for the package that has been signed for. We can only provide you with a partial refund at this time, although this is not our responsibility and we have incurred significant losses as a result. I'm sorry this happened, after checking with the courier we can confirm that your order has been successfully delivered. If you still cannot find your package, it is likely that your package has been lost. We are very sorry for this. We are willing to arrange a 50% refund for you as compensation. Please understand that we have suffered significant losses. Please let us know your opinion. Best regards, Customer Service Center (comment) 1. How were you able to send 2 different packages to the same address and only one "the gift," arrived correctly? 2. Now you are trying to tell me that my order was delivered. I only received 1 package "the gift" and yes it arrived correctly but my order was not delivered. 3. Now you are accusing me of reporting my order as being lost and I didn't receive it! Go back to the first messages where I tell you my order was not sent but I did receive another package, as stated by you "a gift." 4. Now you are telling me I can only get a 50% refund? This mess was caused by you NOT ME! And you want me to be understanding that you have suffered significant losses? The only way this will end is to send me my order and not a gift. I will contact my bank and tell them what happened reporting a fraud. I am eager to hear your responses to my questions and comments. Frustrated Customer,

On Thursday, July 6, 2023 at 12:13:07 AM EDT, Emma wrote: Dear customer, We apologize again for the unpleasant shopping experience and hope to resolve this issue as soon as possible. Since you are our most valuable customer, we have explained your situation to the person in charge Are you willing to accept 80% refund? Please confirm if we can refund you. We wait your answer. We are happy to solve your problem and provide you with the best service. If you have any questions, feel free to contact us. Best regards, Customer Service Center

Customer Service: Just send my order! Dear , Thank you for your patience and understanding. Your support means a lot to us. We are in the process of arranging a reshipment for you, due to system limitations the tracking ID may not be automatically updated in the future. 1. The parcel waybill number is being generated, if necessary, please ask us within three days 2. If you are not willing to wait, please let us know and we will continue to negotiate other solutions If you have questions about the status of your package, please contact us again. We are here for you. Best Regards, Customer Service Team

Sorry this is so long! I will let you know if I receive my order or not. Anyone in need of a ring?
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